This course will help learners understand diversity and working in an environment with a diverse workforce. They will learn to appreciate the importance of diversity while identifying barriers to achieving diversity. This course provides the tools necessary to promote an inclusive work environment and helps participants to see the value of multicultural differences in coworkers, subordinates, and customers so that everyone is treated with dignity.

Performance Objectives: Upon completion of this course participants should be able to:

• Know latest case law on diversity issues
• Address issues relating to the work environment, employees and customer base
• Eliminate bias and discrimination in recruiting, hiring, promotion, and other employment decisions
• Understand how to help create an inclusive environment

Competencies covered in this course: Cultural Competence, Communication, Self Awareness, Personal Effectiveness, Inclusiveness and Relationship Building

Intended Audience:  Public sector employees

Availability: This class is available as a limited opportunity for single agencies. Contact traininginfo@des.wa.gov for more information.