Fleet Operations Roadside Assistance

The Washington state Department of Enterprise Services (DES) offers fleet roadside assistance for drivers who need help with a blown tire, jump start, tow, or other issues with their state-owned vehicle.

Fleet roadside assistance is available for all Washington state “M” plate vehicles. M plate vehicles are state-owned and have a license plate with the letters “XMT” on the left side.

An image of a license plate for an M-plate vehicle. The image indicates an XMT on the left-hand side of the plate and points out that M-plate license plates always have an M in the plate number. The image also indicates E-plate and K-plate vehicles are also state-owned but managed by other agencies.
An example of a license plate for an M plate vehicle.

If you need fleet roadside assistance during normal business hours

If you need roadside assistance during our normal business hours, 7:30 a.m. – 4:30 p.m., please contact our fleet maintenance office. 

If you need fleet roadside assistance after normal business hours

If you’re in need of assistance outside our normal business hours, 7:30 a.m. – 4:30 p.m., please call our vendor, WEX, for roadside assistance. WEX is available 24 hours.

Provide the following information:

  1. WEX card number and expiration date
  2. Your personal fuel pin number
  3. Vehicle year, make, model, and license plate
  4. Exact location of the vehicle (street address, cross street, etc.)
  5. Phone number you are calling from

If DES fleet roadside assistance can’t get the vehicle running

If fleet roadside assistance is unable to get the vehicle running, you can tow the vehicle to:

Tow location within Thurston County

DES Fleet Operations
1312 Fones Road
Olympia, WA 98501

Contact DES Fleet Operations as soon as possible at 800-542-6840. Leave a message if it’s after normal business hours.

Tow location outside Thurston County after hours

If Fleet Rescue is unable to get the vehicle running, tow the vehicle to:

  1. If the vehicle has a tire issue, have it towed to a Firestone or Goodyear location. If you have a mechanical issue, please tow it to the nearest dealership of the manufacturer—a Ford, Chevrolet, or Toyota dealership, for example.
  2. Contact DES Fleet Operations for guidance at 800-542-6840. Leave a message if it’s after normal business hours.

In either case, be sure to contact DES Fleet Operations the next business day or as soon as possible for more instructions. 

Related Links

Contact us

DES Fleet Operations

Phone 800-542-6840