Our customer satisfaction goals

• We are customer-focused.
• We communicate timely, accurate, and meaningful information to our customers.
• Our customers have access to the right products and get the right value for public dollars.
• Statewide contracts are consistent and efficient for our customers.

Examples of ways customers have helped us improve

• We post planned procurements so purchasers can see contracts that we are in the process of developing.
• We made it easier to find small, diverse, and veteran-owned businesses on statewide contracts.
• We standardized the format and content of our Contract Summary Pages.

Connect with us

• Submit feedback to us about using statewide contracts, suggest a new statewide contract or request a customer listening session.
• Subscribe to Contracts Connection to get updates on statewide contracts.