Courses

Personal & Professional Development

Art of Effective Communication

Course Code: 2434

This course equips you with the skills required to unlock the power of informal and formal negotiation tactics to move your business and relationships forward. In this workshop, you will learn negotiation techniques such as Best Alternative to a Negotiated Agreement (BATNA). You will experience real-life case studies where you participate in negotiations and receive expert feedback to build your confidence and negotiation skills.

Performance Objectives: Upon completion of this course, you should be able to:

  • Create a Negotiation Lean Canvas to use as a solid foundation for skill enhancement.
  • Recognize how agency culture and organizational needs connect to negotiation solutions.
  • Integrate powerful communication techniques to propel negotiations forward.
  • Leverage your confidence, empathy, and emotional intelligence to advance the negotiation process and lay the groundwork for future success.

Intended Audience: All audiences.