In any job role, knowing how to serve others — colleagues, managers, or clients — is crucial. Poor handling of these relationships can have serious outcomes like a tarnished reputation, fewer clients, increased stress, or even losing your job. Each time you interact with someone you're serving, it's a chance to make a great impression on both the organization and your own professional image. In this course, you'll discover the power of strong communication, including nonverbal signals, and how to foster positive relationships. You'll also learn about taking care of yourself. Effective self-care and stress-reduction techniques enable you to maintain composure and excel during customer interactions.

Performance Objectives: Upon completion of this course, you should be able to:

• Establish trust and credibility with others.
• Enhance customer interactions with connection building communication techniques.
• Promote a positive image of yourself and your organization.
• Reduce miscommunications and misunderstandings.
• Manage time wasters when interacting with customers.
• Effectively identify and fulfill customer expectations.
• Remain relaxed, positive, and motivated using self-care techniques.
• Take care of yourself in high stress, tense situations.
• Maintain professionalism even in challenging situations.

Intended Audience: All audiences.