This course teaches you methods for leading and managing difficult conversations. You will learn the basics of communicating when the topic or response might be challenging. You will also learn how to appropriately work through conversations toward mutual beneficial outcomes.

Performance Objectives: Upon completion of this course, you should be able to:

• Recognize what creates stressful communication and difficult conversations.
• Identify critical communication competencies and their connection to effective personal development, leadership, and team building.
• Develop a strategy to improve your communication skills as it relates to difficult conversations.
• Decrease the stress levels in stressful/potentially stressful or difficult conversations.

Intended Audience: Leaders, managers, and supervisors.