This practical, interactive course empowers you to craft website content tailored to your visitors' needs. By using clear language, structuring content for easy navigation, and leading with key messages, your users can quickly access the information they need.

Performance Objectives: Upon completion of this course, you should be able to:

• Understand people’s contexts as they use the web.
• Select content appropriately for your web users.
• Break up information into topics.
• Organize, outline, and write headings for content.
• Write the content in a clear, conversational style without using jargon or acronyms.
• Use lists and tables and graphics in appropriate ways.
• Write for digital accessibility.

Intended Audience: Anyone whose job includes writing for their agency website, intranet, or digital properties.