Building on the knowledge and skills taught in Train the Trainer- Part 1, this course covers effective communication techniques, the importance of feedback, and how to use training to address performance concerns. It provides you with the skills to start your training events with appropriate and engaging icebreaker activities and helps you understand the difference between training, facilitating, and presenting so you know when each approach should be used.

Performance Objectives: Upon completion of this course, you should be able to:

• Identify the technical elements of the communication process.
• Explain the responsibilities of sender and receiver when communicating.
• Describe the role and importance of feedback.
• Select and use appropriate icebreaker exercises.
• Understand the difference between training, facilitating, and presenting and when to use each approach.
• Analyze performance issues to determine to determine if training is appropriate to address the concerns.

Intended Audience: Anyone who has completed Train the Trainer- Part 1.