This course teaches you methods for effective problem solving and decision making. You will gain an understanding of conflict, its various types, and how to handle conflict situations appropriately.

Performance Objectives: Upon completion of this course, you should be able to:

• Demonstrate an understanding of the components of effective decision-making and problem-solving abilities.
• Identify the questions that develop effective decision-making processes and problem-solving abilities.
• Develop a strategy to improve your problem-solving and decision-making abilities.

Intended Audience: Leaders, managers, and supervisors.