This course teaches you effective conflict resolution methods. You will learn the basis of conflict, the types of conflict, and how to appropriately work through conflict situations.

Performance Objectives: Upon completion of this course, you should be able to:

• Understand the components of effective conflict resolution.
• Identify critical competencies embedded in effective conflict resolution and their connection to personal and professional development.
• Develop a strategy to improve your conflict resolution skills.
• Immediately implement the tools learned in this course to proactively address conflict personally and professionally.

Intended Audience: All audiences.