Effective communication and people skills are critical in providing exceptional customer service. This training explores the tools necessary to stay focused on your goals while delivering consistent, courteous, and professional service.

Performance Objectives: Upon completion of this course, you should be able to:

• Explain benefits of providing customer service.
• Provide exceptional customer service.
• Make the customer feel valued and important.
• Identify your personal pitfalls and how to avoid them.
• Focus on solutions to meet customer needs.
• Avoid taking custom demands and anxiety personally.

Intended Audience: All audiences.