This one-day course provides an overview of basic labor laws and rights of employees, unions, and management. It addresses the grievance process, the negotiation process, common elements of a Memorandum of Understanding (MOU), and many other issues relating to employee relations.

Performance Objectives: Upon completion of this course, you should be able to:

• Demonstrate an understanding of basic labor laws and employee rights.
• Understand of the discipline process.
• Understand the difference between union rights and employer rights.
• Describe common elements of an MOU.
• Prevent and process grievances.
• Understand the role of regulatory agencies.
• Use basic fact-finding and investigation techniques.

Intended Audience: Human resource professionals, managers, and supervisors.