Emotional intelligence (EQ) is the ability to accurately perceive and manage one's own emotions, as well as understand and navigate the emotions of others. It plays a crucial role in building and maintaining effective relationships, resolving conflicts, and collaborating with difficult people, clients, and coworkers. By harnessing the valuable insights emotions provide, you can modify your behavior and think to achieve positive outcomes.

Developing self-awareness is a key component of emotional intelligence, empowering you to cultivate and sustain effective relationships. As emotional intelligence grows, you will become better equipped to influence others, enhance motivation and collaboration in teams, improve communication, and foster flexibility in themselves and others.

Through engaging exercises, this course enhances your competencies in the core components of emotional intelligence, including self-management, self-regulation, social awareness, and relationship management.

Performance Objectives: Upon completion of this course, you should be able to:

• Identify thought behavior patterns.
• Maintain effectiveness in intense situations.
• Identify steps to successfully engage others in projects.
• Demonstrate the ability to communicate your own perspective to others.
• Demonstrate the ability to rethink assumptions to understand different perspectives.
• Manage behaviors that impede influencing others positively.
• Diagnose and intervene in a situation in the moment.
• Recognize your emotions and have gained skills and strategies to keep your emotions in check.
• Explain the role your thoughts play in fueling emotions. 
• Reframe your thinking to positively channel your emotions.
• Identify strategies to use your emotions to improve communication.
• Use techniques to handle difficult situations more effectively and improve working relationships.

Intended Audience: All audiences.