In times of change, you need practical skills to build confidence, competence, and credibility in your interactions with others. This course helps you discover your strengths and build your interpersonal skills in the areas of communication, conflict management, and goal setting. It also helps you discover why you respond in multiple ways to different individuals and situations.

Performance Objectives: Upon completion of this course, you should be able to:

• Demonstrate an increased understanding of your interaction style.
• Manage conflict and not let it manage you.
• Demonstrate how to create win-win outcomes.
• Explain the proven techniques to setting goals.
• Have increased confidence when trying new things, accepting change, and taking on new challenges.

Intended Audience: All audiences.