Holding successful accountability conversations requires preparation, self-management, and the skills to talk about the gaps between observed and expected outcomes. This course offers tools for addressing and resolving violated expectations, broken commitments, challenging behavior, and inadequate performance. These concepts, tools, and strategies will empower you to hold focused conversations that directly address accountability gaps and collaboratively solve challenges.

Performance Objectives: Upon completion of this course, you should be able to:

• Manage emotions before and during accountability conversations.
• Prepare and plan for accountability conversations.
• Express gaps in observed outcomes versus expected outcomes.
• Create and maintain safety throughout conversations.
• Explore underlying causes in ability and motivation.
• Generate ideas and action steps in collaboration with others to address specific issues.

Intended Audience: Leaders, managers, and supervisors.